Last year I posted about my mother and how I decided for her new computer that she should buy a Mac Mini. This was mainly a selfish decision on my part since it would allow me to use iChat to share her screen whenever she has a problem she wants me to look at. Such was the case on Saturday night when she called me and wanted to know how to do a few basic things.
As is my wont, I was complaining to a friend of mine about being tech support for a family member when he shared his tale of family tech support from Saturday. It seems that his father bought an Acer computer and was having some problems. My friend was on the phone with him and was trying to help him download the updated driver and whatnot. As you can imagine, helping a family member (a non computer savvy one at that) to download and install new drivers is not for the faint of heart. In the end it turned out that it wasn’t a driver issue at all.
This is why I decided that my mother get a MacMini instead of a Windows box. I’d much rather be dealing with questions of how to print or email something instead of having to lead her through downloading the latest drivers only to find that they aren’t needed.
#1 by sterlingdax at February 8th, 2010
Amen to that. I get people who want me to help with their PCs all the time, even though I have not owned or used one outside of helping them in almost 20 years